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@BOOK{Haller:123019,
      author       = {Haller, Sabine},
      title        = {{D}ienstleistungsmanagement : {G}rundlagen - {K}onzepte -
                      {I}nstrumente; 5rd. {E}d.},
      address      = {Wiesbaden},
      publisher    = {Springer Gabler},
      reportid     = {ERESRWTH-2020-00062},
      isbn         = {978-3-8349-3471-0},
      series       = {Springer-Gabler-Lehrbuch},
      pages        = {hier: S. 1-17},
      year         = {2012},
      note         = {Bestand in der Universitätsbibliothek RWTH Aachen:
                      Signaturen: (1)047345 ; (1)037849 ; (1)047160 und in
                      Dezentraler Bibliothek ; Literaturverz. S. 333 - 344;
                      German},
      keywords     = {Dienstleistung (gnd) / Management (gnd) /
                      Dienstleistungsmanagement (stw) / Theorie (stw) /
                      Deutschland (stw)},
      cin          = {20ss-55.19469 / 21ss-55.19469 / 22ss-55.19469 /
                      23ss-55.19469 / 24ss-55.19469 / 25ss-55.19469},
      ddc          = {658.812},
      cid          = {I:(DE-RON)20ss-55.19469 / I:(DE-RON)21ss-55.19469 /
                      I:(DE-RON)22ss-55.19469 / I:(DE-RON)23ss-55.19469 /
                      I:(DE-RON)24ss-55.19469 / I:(DE-RON)25ss-55.19469},
      typ          = {PUB:(DE-HGF)3},
      url          = {https://reserves.ub.rwth-aachen.de/record/123019},
}